I am sure you get disappointed when you see an order fixed in a pending status.You would make every effort to see it as completed, whereas the only thing you can do is wait for user’s decision and, if he/she won’t complete that order, it will be removed from the system. As a consequence, you will lose both sale and customer.
Our YITH WooCommerce Pending Survey has been studied for this purpose!
Once installed and configured, you could send an automatic email to users with a pending order, which allows you to establish a relationship with them and, possibly, to ask them if they have found issues during the purchase or the reason why they didn’t complete that order.
How I can benefit from it:
- You will be able to recover most of the orders not completed by your customers;
- You will know if there is a common reason for not completing the orders so to correct possible errors or gaps in the purchasing process;
- You will have the possibility to encourage users to complete their order by sending them a coupon valid for the purchase.