During checkout, customers are generally required to add many data in the same page and this process might appear long and confusing. In one word: disheartening. A multi-step checkout helps sorting data and split them in different and progressive sections: this makes this process much clearer and tidier in customers’ mind. It avoids confusion and reduces dramatically possible errors in filling out forms. So, cart abandonment, common problem of sites with complex checkout, is so highly reduced and spares you from losing customers during the last phase of purchasing.
A/B split testing on checkout pages (analysis made to find out which checkout structure works better in e-commerce sites) have turned out to be the best choice for a better user experience during purchase. This because a multi-step structure helps customers feel more comfortable during payment operations as they understand better which step they are filling in.
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